Award-winning DM; co-banking partnership ATL for American Express Eastern Europe.
UK Launch of American Express Shop Small Saturday. Multi-platform/integrated/all merchant communications, Cardmember digital communications and relevant UK Amex website pages. Cardmembers: Registrations: Forecast 7-9,000 Result 40,000 Redemptions: Forecast 25-30,000 Result 60,000 (by year end) Merchants: +7% card transactions under £50 / +55,000 small businesses involved / 25% new or previously dormant merchants / 122% rise in card spend – and have retained higher than average thereafter…
EMAIL INNOVATION – American Express London Restaurant Festival Dynamic content that recognised the user need, and prompted unplanned meal occasions. When viewed on mobile, each email, every time it was opened or reopened, identified the recipient’s current location and included an interactive map of restaurants nearby. Then one click to view menus, choose a venue and reserve. Over a series of communications, in addition to geo-targeting we included similar live email streaming to remind Cardmembers of exclusive events, countdown the time remaining to take up the offer, and relay festival news from social platforms in real time. Results (compared to previous year): 38% response to festival comms / Highest ever volume of pre-registration / +400% Cardmembers eating out twice or more / +11% in card transactions / 100% pre-booked capacity at exclusive Amex festival events.
American Express/London Restaurant Festival DM – BA Avios, Gold, Platinum.
American Express Cardmember eCRM/activations – Westfield – Gold/Platinum/BA Avios templates.
American Express partnering Lloyds: B2B, Cardmember ATL, in-store, eCRM…
Relaunch of American Express FxIP – B2B. Pitch win and successful campaign roll-out/deverlopment.